Frequently Asked Questions
Pioneer Floor Coverings & Design Center
At Pioneer Floor Coverings & Design Center, we know flooring is more than just a purchase—it’s a decision that transforms your home. Below you’ll find answers to the questions we get asked most often. If you don’t see your question here, feel free to call our Cedar City showroom at 435-586-3232 or our Washington location at 435-652-6356, or contact us through our website.
General Questions
Q. How long has Pioneer Floor Coverings been in business?
A: We’ve proudly served Southern Utah homeowners since 1978. With decades of experience, we’ve built a reputation for exceptional service, quality products, and expert installations.
Q. Where are your showrooms located?
A: We have two convenient showrooms:
- Cedar City: 1166 Sage Dr, Cedar City, UT 84720
- Washington: 204 Playa Della Rosita, Washington, UT 84780
Q. What areas do you serve?
A: Our Cedar City store serves the surrounding Iron County communities, while our Washington location serves St. George, Washington, and the greater Southern Utah region.
Q. Are you a family-owned business?
A: Yes! We’re family-owned and operated, and we take pride in treating every customer like family.
Q. Do you offer free estimates?
A: Absolutely. We provide free in-home measurements and estimates so you can shop with confidence and clarity. Schedule your free estimate here.
Flooring Products
Q. What types of flooring do you carry?
A: We carry a wide range of flooring options including hardwood, carpet, vinyl/LVP, laminate, tile, carpet tiles, and area rugs. You can explore our products here.
Q. Do you offer waterproof flooring?
A: Yes! Our luxury vinyl plank (LVP) and select laminate products are great waterproof options, perfect for kitchens, bathrooms, or basements.
Q. Do you carry eco-friendly flooring options?
A: Yes, we offer eco-friendly flooring such as sustainable hardwood and carpets made with recycled fibers.
Q. Can I take samples home?
A: Yes! We encourage you to take samples home so you can see how the flooring looks in your own lighting and décor.
Q. Do you sell custom rugs?
A: We do! We can help you design a custom area rug that fits your space perfectly.
Installation Services
Q. Do you provide installation services?
A: Yes, we have a team of professional installers who specialize in all types of flooring installations.
Q12. Is your installation guaranteed?
A: Absolutely. We stand by our work with an installation guarantee and complete satisfaction guarantee.
Q. Do you move furniture before installation?
A: Yes, we’ll handle furniture moving and removal as part of your installation service.
Q. How long does a typical installation take?
A: It depends on the size of the project and the type of flooring, but most residential installations take between 1–3 days.
Q. Can you install on stairs or custom spaces?
A: Definitely! We have experience installing flooring on stairs, angled rooms, and custom layouts.
Design & Consultations
Q. Do you offer design consultations?
A: Yes, we provide free design consultations with our in-house designer to help you choose the right style, color, and material for your space.
Q. Can you help me match my new flooring to my existing décor?
A: Absolutely. Our design experts specialize in helping homeowners create a seamless look that works with your current furniture and finishes.
Q. Do you have a shop-at-home service?
A: Yes! We bring samples directly to your home so you can see how they’ll look in your space.
Pricing, Financing & Promotions
Q. How much does new flooring cost?
A: Pricing varies by material, brand, and installation, but we always provide upfront estimates and offer competitive pricing.
Q. Do you offer financing options?
A: Yes, we have flexible financing plans to fit your budget. Ask us about current promotions and financing offers.
Q. Do you price match?
A: We would love to take your other quote and see if we can beat it! If you find a lower price on the same product and service, we’ll try to match it.
Q. Do you run promotions or discounts?
A: We frequently offer special promotions on flooring and installation.Check our homepage for current offers.
Care, Maintenance & Warranty
Q. Do your products come with warranties?
A: Yes, most of our flooring products come with manufacturer warranties, and we back our installations with our own guarantee.
Q. How do I care for my new floors?
A: We’ll provide detailed care and maintenance instructions for your specific flooring type. We also share helpful flooring care tips on our website.
Q. Do you offer post-installation support?
A: Yes! We follow up after installation to ensure you’re completely satisfied and answer any maintenance questions.
Q. Can you recommend pet-friendly flooring?
A: Absolutely. We recommend waterproof LVP, laminate, or durable tile for homes with pets. Get in touch with us, we are happy to help you find the right flooring for your unique needs!
Q. What’s the best flooring for high-traffic areas?
A: Tile, LVP, and certain hardwoods are excellent choices for busy households. Our designers can help you choose the best fit for your lifestyle.
Customer Experience
Q. Do you pressure customers into buying?
A: Never. Our approach is no-pressure sales, so you can take your time and make the best decision for your home.
Q. What makes Pioneer Floor different from other flooring stores?
A: We combine 45+ years of experience, family-owned values, free services like estimates and design consultations, competitive pricing, and a 100% satisfaction guarantee.
Q. How do I get started?
A: It’s easy! Stop by one of our showrooms, call us at our Cedar City (435-586-3232) or Washington (435-652-6356) locations, or schedule a free consultation online.
Still have questions? Our team is always happy to help. Reach out today and let’s start designing your dream floors!